Contact
Talk to a human
VectorDrop is a small operation, so there is no ticket maze — one address, read by a person. Whether something broke, a charge looks wrong, or you want your data deleted, this is where to send it.
Last updated · 9 September 2026
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Email us
We aim to reply within two working days. Data deletion requests are actioned within 30 days, and usually much sooner.
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What to include
Two lines of detail will usually save a whole round trip. Where it applies, send:
- ▸The email address on your account, so we can find it.
- ▸For a broken conversion — the project name, and the image you uploaded if you can share it.
- ▸For a billing question — roughly when you paid, and what you expected to receive.
- ▸For a bug — what you did, what happened, and what you expected instead.
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What we can help with
Something is broken
A conversion that failed, an export that will not download, an editor that is misbehaving.
Billing and credits
A payment that did not land as credits, a double charge, or a purchase you did not recognise.
Your data
Access, correction, export, or deletion of your account and files — see the Privacy Policy.
Copyright
If you believe content on VectorDrop infringes your rights, tell us what and where, and we will act on it.
Feedback and requests
Tell us what the editor is missing. There is also a feedback button inside the app if you would rather send it from where the problem is.
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